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My account has been deleted, can it be restored?

In most circumstances once a package plan is deleted for non-payment, it cannot be recovered. In any event please open a support ticket and ask if your fastdl files are recoverable...

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My account has been suspended, what do I do?

Your account was suspended for one of the following reasons: Overdue invoice(s). Violation of the Terms of Service. Your account will be locked to a automatically opened ticket whi...

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Some files are downloading and some aren't, why?

Make sure that the file names match exactly how they are on actual game server. For instance if you have file name ThisMap.bsp you must have the filename ThisMap.bsp on the redirec...

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Why am I not able to connect to my service?

We are always actively monitoring each node and are made aware of the outage fairly quickly. Unfortunately, we cannot provide a time frame for when the server will be normal, as we...