Knowledge Base
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How to connect to my FTP account?
Here you will find out how to connect to your FTP account.
Where are your servers located and what kind of speeds can I expect?
Gaming Redirect, LLC. has dedicated servers that are located at the following locations: CA (Montreal, Quebec, Canada): 100MB - http://thunder.gamingredirect.com/100mb.bin 1000MB -...
Can you help move my old redirect hosting to Gaming Redirect, LLC.?
Absolutely we can move your files over to our hosting. Depending on how easy it is to access your servers FastDL files, we can move them. Service fees may apply. Please open a tick...
What forms of payment do you accept?
We accept most all Credit Cards and PayPal. Our merchant for Credit Cards is Stripe.
How soon after purchasing will my account be ready?
Once payment is received successfully from our various merchants. Your account will be setup automatically and emailed instructions to you.
How long has Gaming Redirect, LLC. been around?
We have been around since late 2010 which is going on 16+ years.
Pre-Sale Questions
No category description yet.
10 help pagesCan you help move my old redirect hosting to Gaming Redirect, LLC.?
Absolutely we can move your files over to our hosting. Depending on how easy it is to access your servers FastDL files, we can move them. Service fees may apply. Please open a tick...
Do you offer sponsorship?
No, at this time we currently do not offer any kind of sponsorship.
Do you support file compression?
Yes, all of our servers support file compression.
How long has Gaming Redirect, LLC. been around?
We have been around since late 2010 which is going on 16+ years.
How soon after purchasing will my account be ready?
Once payment is received successfully from our various merchants. Your account will be setup automatically and emailed instructions to you.
What forms of payment do you accept?
We accept most all Credit Cards and PayPal. Our merchant for Credit Cards is Stripe.
Where are your servers located and what kind of speeds can I expect?
Gaming Redirect, LLC. has dedicated servers that are located at the following locations: CA (Montreal, Quebec, Canada): 100MB - http://thunder.gamingredirect.com/100mb.bin 1000MB -...
Do you block any kind of file extentions?
We currently do no block any file extensions from being uploaded to your FastDL account.
Do you keep any backups of customer's FastDL data?
No, we do not take any kind of backups of customers files. It is the responsibility of the customer to take their own backups.
Are there any kind of trial run periods?
No, we do not offer any kind of trial run. But keep an eye out on the front page for any sales going on!
Account Management
No category description yet.
11 help pagesHow do I upgrade my account?
You can find out how to upgrade your packages plan.
I am getting a to many connections from your ip address error through FTP, why?
You are receiving this error because, we have a hard limit of one concurrent session per IP. Disconnect from any current FTP sessions you have open and reconnect.
I am seeing a 403 forbidden when going to my redirect URL, why?
You are seeing 403 forbidden because, we do not allow directory viewing for account files. This does NOT effect your redirect in anyway.
I lost or deleted my welcome email with account details, how do I find them again?
You can always find your account information by following these steps: Login to your billing management area: https://www.gamingredirect.com/client/login/ Once you logged in, click...
My account has been deleted, can it be restored?
In most circumstances once a package plan is deleted for non-payment, it cannot be recovered. In any event please open a support ticket and ask if your fastdl files are recoverable...
My account has been suspended, what do I do?
Your account was suspended for one of the following reasons: Overdue invoice(s). Violation of the Terms of Service. Your account will be locked to a automatically opened ticket whi...
Some files are downloading and some aren't, why?
Make sure that the file names match exactly how they are on actual game server. For instance if you have file name ThisMap.bsp you must have the filename ThisMap.bsp on the redirec...
Why am I not able to connect to my service?
We are always actively monitoring each node and are made aware of the outage fairly quickly. Unfortunately, we cannot provide a time frame for when the server will be normal, as we...
How do I cancel my account?
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How do I change my redirect's FTP password?
Here you can find out how to reset your FTP password.
How to connect to my FTP account?
Here you will find out how to connect to your FTP account.
FastDL Configs
Here you will find example config files for most popular games that support FastDL.
0 help pagesNo help pages in this category yet.