Ticket #106604

Did you do something? Because it has suddenly started downloading normally again .....

I'm also getting failures on the larger Insurgency maps

I've added 2 files to the root of or redirect http://us1.gamingredirect.com/7768880532/NewRedirect.mpg and http://us1.gamingredirect.com/7768880532/NormalRedirect.mpg to show you the difference between how it was and how it is now. Whilst it is showing 'estimating' on the new redirect the file is actually being downloaded in the background, but the game client can't see that, and then once it has actually downloaded to the clients computer that is when the game can see it, and the green bar shoots rapidly across as the file is copied from the temp location to the real one. On the Normal redirect, which is how your old redirect looked, with the game seeing the download straight away and the green bar moving across the screen as the file is downloaded to the client computer. These two videos were taken right after each other on the same computer without any changes to the setup, I just chose a random server that was running a custom map for the 'Normal' one. The change that you made didn't make a difference, the download still timed out on the map that I tried. It seems to be hit and miss depending on the dl speed that you currently are getting as to whether the download completes in time.

I have just tried to download a file from our website using the url, and it tries to load the file into the browser rather than download the file. I wonder if the way that you have it set up so that it actually downloads the file could be causing the issue?

Thanks for looking in to this for us. I think that we are only having the issue with COD4 and COD5 - the only other game that we use the redirect for is Insurgency, and I haven't had any complaints about that so far. It seems that COD4 and COD5 can still work OK for the large files, as long as the dl speed is high enough that the whole file is received before a timeout is reached and the client gives up waiting. I think that the browser issue is also in fact server based, since the only server that I have noticed it happening on is the redirect, every other file that I try to download behaves 'normally', with the save file box opening immediately and the file continuing to download after the location has been chosen. It is only on the redirect that the save file box takes a long time to come up and the file is already downloaded by the time that it does. I will try to make some video files so that you can see the difference that I am talking about, it's difficult to describe it.

Just checked with another site, and the save file box comes up straight away.

It still seems to be downloading the whole file before either the save file box appears or the game starts registering that it is downloading. Can you tell if the download still continues after you have put in the filename, or is you download speed too fast?

I wonder if you are doing some kind of zipped download that the receiving computer doesn't access until the entire file is received?

I have done some more testing, downloading via a browser, and it seems that the larger the file is the longer the wait time between asking for the download (pressing ENTER) and the file save dialog box coming up on the screen. This file http://us1.gamingredirect.com/7768880532/cod4/usermaps/mp_bridge2011/mp_bridge2011.iwd took about 15 secs and is 8405kb. while http://us1.gamingredirect.com/7768880532/cod4/usermaps/mp_bridge2011/mp_bridge2011.ff which is 41,001kb took over a minute for the file save dialog to appear. For the file that you tested with it was over 4 minutes. It does seem that once the dialog box appears the file is already downloaded. I'm guessing that it is this wait time that is causing the issue, since the game thinks that it is not going to get the file and drops back to a server download. I have noticed a longer pause between the game asking for the download and it seeing that the download had actually started ever since the move to the new server than with the old server, but it seems to have got worse over the days, to the point where the redirect function no longer works, at least for us in cod4 and cod5. It does seem that the once it sees that the download has started it is completed almost instantaneously, which would fit with observation above about a browser download. But for the COD4 & COD5 games at least the fact that the computer is actually getting the file is not enough since the game itself doesn't see that the computer is getting the file. The error log that you posted doesn't contain any of the file that I was having issues with yesterday, which were cod4 ones. I have the same issue from my Comcast connection at home and my AT&T connection at work, so I am fairly sure that it is some issue with the HTTP download setup for the new server. I hope that all makes sense!

We seem to be having a problem downloading larger files via the redirect, small ones seem to be OK. The largest file I was able to download was about 8853kb. The file name are identical on server and redirect.