Ticket #192602
Invoice Payment Required - Account Suspended
- Client ID
- #179
- Customer Email
- [email protected]
- Department
- Billing
- Priority
- HIGH
- Status
- Closed
- Opened
- Thursday, April 2nd, 2026 @ 12:15PM
- Updated
- Saturday, April 18th, 2026 @ 8:28AM
- Closed
- Saturday, April 18th, 2026 @ 8:28AM
Hello I will pay by stripe and see if that processes, if you do have a back up I would be obliged Thank you
Hello,
You can either pay using Stripe as an alternative or you will have to wait the 21 days until the payment is unfrozen. We have refunded one of the payments. If you try and pay by Stripe and it completes. We will refund the other PayPal transaction.
Additionally, after checking your account I see your account was over the 15 day grace period before your account is terminated. Your files were terminated and the billing was suppose to have closed this ticket and delete the invoice. We may have a backup of your files prior to rolling out this new huge update.
Otherwise you will have to re upload your files.
Hello It looks like I have paid you twice (please see screenshot) and there does not seem a way to contact PayPal
Hello Yes that could be the issue, I will email PayPal
Hello,
It looks like PayPal has flagged your purchase. They have put a 21 day hold on your payment. Have used a VPN or anything while using PayPal?
Hello I have tried to pay this but I get an error, can you please advise
Hello Wally Kenney,
Your account has been suspended because one or more invoices are unpaid.
Please pay the following invoices to restore access:
Invoice #2460 | Due: 2026-04-01 | Total: $12.00 | Paid: $0.00 | Balance: $12.00
Once payment is received before termination, access will be restored automatically. If payment is not received within 15 days of suspension, your service will be terminated.
Regards,
Gaming Redirect, LLC.
https://www.gamingredirect.com/