Ticket #347637
New Redirect/FTP System Issue
- Client ID
- #211
- Customer Email
- [email protected]
- Department
- Support
- Priority
- LOW
- Status
- Closed
- Opened
- Monday, March 16th, 2026 @ 2:54PM
- Updated
- Thursday, March 19th, 2026 @ 10:32AM
- Closed
- Monday, March 16th, 2026 @ 5:25PM
Hello,
Looks like you resolved the issue, let us know if you need any additional help.
NeverMind. it was on my end. FileZilla issue. Winscp works fine!
I am not able to connect to the server since the switch. Old downloads that were on the old redirect/ftp are working still, but i am not able to log in vi ftp client. I am pasting the details below: -Using old FTP HostName and new Port=10000 and new password provided- Status: Resolving address of ftp.thunder.gamingredirect.com Status: Connecting to 144.217.158.70:10000... Status: Connection established, waiting for welcome message... Status: Insecure server, it does not support FTP over TLS. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is the current directory. Command: TYPE I Response: 200 Type set to: Binary. Command: PASV Response: 227 Entering passive mode (ftp,thunder,gamingredirect,com,39,122). Command: PORT 192,168,1,100,231,245 Response: 501 Rejected data connection to foreign address 192.168.1.100:59381. Error: Failed to retrieve directory listing -Using new FTP HostName and new Port=10000 and new password provided- Status: Resolving address of ftp.thunder2.gamingredirect.com Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known". Error: Could not connect to server