Ticket #4206433
My service was cancelled.
- Client ID
- #217
- Customer Email
- [email protected]
- Department
- Billing
- Priority
- LOW
- Status
- Closed
- Opened
- Thursday, June 12th, 2025 @ 6:29AM
- Updated
- Friday, June 13th, 2025 @ 7:49PM
- Closed
- Friday, June 13th, 2025 @ 7:49PM
Got it..great to be back up. Will be in touch if any further questions or help is needed...
Hello,
No worries and glad we got this sorted. You were pretty quick to inquire as there is kind of a short period of time files are retained before it's purged. You're all setup and ready to go. There isn't anything that needs to be changed on your end. Same URL, same credentials other than the password was changed.
Done..and everything went fine. I don't know what I did wrong, but will be more diligent on tracking the payment going forward. Thank you again for all your help in getting this back up and running. I will be doing some testing this weekend and let you know if any issues..
Hello,
Go back to the front page and order your plan again like you originally did. You had the "Advanced" plan. You can upgrade higher if need but you're only currently using "16GB". Let me know if you have any issues ordering the plan.
Thank you! Paid (and confirmed it went through)! I don't see where I can order yet, but will look for it as directed.
Hello,
We have found a backup and are restoring this now. We will update this ticket once it's been completed.
Hello,
I am working on this now to locate a backup and will get back to you very shortly and proceed with next steps there after.
I was going to add a payment account, but it is currently suspended
Will go the find back up route. URL was http://thunder.gamingredirect.com/6310587969/
Thank you for your patience and help in restoring. We've been a gaming clan for over 20 years and plan on continuing for many more. I am heading out to work here shortly, so I will look up the info and etc for tonight. Regarding payment, I was paying month to month as we tested your service and was planning to pay annually come fall (when all our other clan server payments come due). I will be in touch this evening. Thanks again. David
Hello,
We can attempt to locate a backup which may still be there. Of course we charge for this ($10) since it's offloaded to another server before its purged or you can signup for whichever plan again. Once signed up you can add money to your account which will auto pay invoices, should you wanna do that. Let me know how you want to proceed.
If you want us to look for a backup. Let us know your redirect URL you had prior to the account be terminated.
What is strange is that of the successful payments I only received one notice that it paid..so, strange. And strange that the payments did not go through, both times I tried to pay (including on the 2nd). How do I re-up the service?
Hello,
Your initial invoice was sent out on "May 25, 2025 1:00:14 AM" and then reminded again on "Jun 02, 2025 12:00:03 PM" and "Jun 02, 2025 7:00:02 PM". At which you were then suspended on "Jun 02, 2025 8:58:07 PM". Your account was then terminated on "Jun 12, 2025 2:18:32 AM". Accounts are generally terminated on the 2nd but you had ample time before that to correct the payment. You would of seen by the payment processing company if the payment failed. We don't see failed payments as we do not save anything other than when the payment processor send back a paid notification.
However, I logged in the the 2nd of June and made a payment of $10. I was not notified that the payment did not go through. Why was I not notified that my payment was not successful (instead I received a cancellation notice today)? Thank you