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Ticket #506806

Billings

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Client ID
#222
Customer Email
[email protected]
Department
Billing
Priority
LOW
Status
Closed
Opened
Friday, April 3rd, 2026 @ 5:23PM
Updated
Sunday, April 5th, 2026 @ 8:09AM
Closed
Sunday, April 5th, 2026 @ 8:09AM
Conversation10 messages in this ticket.
Staff

Hello,

You're welcome and enjoy!

Edit
Staff

Hello,

I have gone ahead and changed your renewal date to reflect the six month change. I will also make sure there is a spot to add money to as a credit so you don't have to change renewal dates.

Additionally, your password was reset for the FastDL to make sure these changes carried over.

Edit
[email protected]
IP: 24.167.240.53

HI Only place I could find to pay ahead was in the oder section, 6 months for the Advanced program, it shoed the credit i had from changing back down from the pro so i paid it as shown here Thanks Pending Print $34.20 Card: DAVID CECCHINI Method: Card used online Disputes Create an Alert Merchant Details GAMING REDIRECT (262) 269-1471

Edit
Staff

Hello,

Did you order a brand new service or did you upgrade your plan? I can see you paid via stripe but I am not seeing where or how you sent this from the website.

Edit
[email protected]
IP: 24.167.240.53

Hi Went to open services and paid on account for 6 months - does that show up then on the dashboard so I can watch it to add l;ater?

Edit
Staff
[email protected]
IP: 24.167.240.53

Ok, did not know that stopped the auto pay - i'll see what arrangements I can make. Thanks

Edit
Staff

Hello,

We don't have auto pay anymore other than adding money to your account. It will then auto pay your invoices.

Edit
[email protected]
IP: 24.167.240.53

HI Had auto p[ay set pu and it was working, not sure why it didnt this time but I did jumpo in and py for the service. Thanks

Edit