Ticket #681583

Cannot log into the server

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Client ID: #222
Customer Email: [email protected]
Department: Support
Priority: LOW
Status: Closed
Opened: Tuesday, March 24th, 2026 @ 11:37PM
Updated: Saturday, March 28th, 2026 @ 9:55AM
Closed: Saturday, March 28th, 2026 @ 9:55AM

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Staff

Wednesday, March 25th, 2026 @ 6:43AM

Hello,

I was able to log in successfully without any issues. Could you please confirm which FTP program you are using and whether you are using the correct account credentials, including the new FTP port? This information is available on your account details page for the service.

Regarding your files, they are still present, and the disk usage is displaying correctly on our end.

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[email protected]

Tuesday, March 24th, 2026 @ 11:37PM IP: 24.167.240.53

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