Ticket #834910
Email Activation
- Client ID
- #226
- Customer Email
- [email protected]
- Department
- Support
- Priority
- MEDIUM
- Status
- Closed
- Opened
- Saturday, March 28th, 2026 @ 11:39AM
- Updated
- Saturday, March 28th, 2026 @ 12:19PM
- Closed
- Saturday, March 28th, 2026 @ 12:19PM
Hello,
Your account's been activated now. Let us know if you need any additional help.
Hello,
We are currently experiencing endpoint issues with a mail server we use so that's why you're receiving emails to tickets but not account activation.
Send an email to [email protected] with the email on your account and with this in the subject line:
Activation - #0e99f70a-eebf-4e7d-8a1f-8c2a70a94363
Hello, I would like to add some additional information regarding my issue. I did receive the email confirming that my support ticket was created successfully. However, I still have not received the account activation email. This makes me think that emails from your system are partially working, but the activation email is not being sent correctly. Could you please check this issue and either resend the activation email or activate my account manually? Thank you for your assistance. Best regards
Hello, I am contacting you because I am having an issue activating my account. After updating my email address, I received the following message: “Email updated, but activation email could not be sent. Check email delivery settings.” Since then, I have not received any activation email (I have also checked my spam/junk folder). Could you please: * Verify if my account can be activated manually, or * Resend the activation email If needed, I can provide my account email and any additional information. Thank you in advance for your help. Best regards