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Ticket #930503

cancelling

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Client ID
#223
Customer Email
[email protected]
Department
Billing
Priority
MEDIUM
Status
Closed
Opened
Saturday, March 28th, 2026 @ 8:52AM
Updated
Saturday, March 28th, 2026 @ 9:38AM
Closed
Saturday, March 28th, 2026 @ 9:38AM
Conversation4 messages in this ticket.
Staff

Hello,

You're welcome and let us know if you need any additional assistance.

Edit
[email protected]
IP: 198.245.14.13
Staff

Hello,

We don't provide refunds as per Terms of Service. You can cancel your account and save the remaining credit you have. In the future should you want to purchase service then you have credit to purchase one.

Edit
[email protected]
IP: 198.245.14.13

Hi, well I thought this might happen if the guys server I was in charge of putting maps and doing mods found out I had my own server. He changed passwords so I cant get in, guess he is too stupid to realize I was doing the redirects with my own money. Anyway the game server I have now provides redirects like his used to until they cancelled. I paid for a year in advance if I cancelled do I get a refund or just loose the money? Already changed the file name to my new server and thought Id use it there, and it does work, just kind of pointless when I already have a redirect from them thats fast. I appreciate you guys and your service its been great for sure. Was kinda hoping he would just offer the server to me to take over payments on since he cant do anything on it, and Id cancel my other server and keep this redirect service. I can see thats not gonna happen lol he has to be a baby. I do have another server I was trying out that doesnt have redirects, but we dont play on it, and it was just a trial server anyway. Its also a Linux game server, so it takes a lot of extra steps to even load the custom maps, which I still havent got figured out all the way yet. Wasnt worth my time to keep fighting it and am going to cancel it as soon as the time runs out. Let me know about a refund or am I just stuck? Thanks again.

Edit