Ticket #2142013
Account suspended/terminated?
- Client ID
- #97
- Customer Email
- [email protected]
- Department
- Support
- Priority
- HIGH
- Status
- Closed
- Opened
- Tuesday, January 28th, 2020 @ 7:55AM
- Updated
- Tuesday, January 28th, 2020 @ 7:55AM
- Closed
- Thursday, January 30th, 2020 @ 3:21AM
Hello,
Your redirect account is being restored now. This should take a few minutes. You will get an email with the new account information with your prior files moved over. Additionally, we have created an invoice for a new month and with an attached invoice for the restoration.
Regards,
Gaming Redirect Team
https://www.gamingredirect.com
Hello,
Yes, your account was terminated as per being late over the allowed time. Do you have your account redirect URL? Generally we keep files for 90 days after being terminated. If your backup is there. We do charge a $10 fee to retrieve it and restore it. That does not include the new months plan. If you want to proceed with that, let us know and we will adjust a brand new invoice and restore the files for you or you're free to purchase a new plan.
Regards,
Gaming Redirect Team
https://www.gamingredirect.com
I think my service was cancelled due to no payment? If this is the case I would like to fix. Hoping my files are still there?