Ticket #2142013
Account suspended/terminated?
- Client ID
- #97
- Customer Email
- [email protected]
- Department
- Support
- Priority
- HIGH
- Status
- Closed
- Opened
- Tuesday, January 28th, 2020 @ 7:55AM
- Updated
- Tuesday, January 28th, 2020 @ 7:55AM
- Closed
- Thursday, January 30th, 2020 @ 3:21AM
Hi there. My account redirect was http://thunder.gamingredirect.com/6879301547. I would just like to restore the files if they still exist. $10 fee is fine. My mistake. Lessons learned. Cheers On Tue, Jan 28, 2020 at 5:24 PM Support <[email protected]> wrote:
Hello,
Yes, your account was terminated as per being late over the allowed time. Do you have your account redirect URL? Generally we keep files for 90 days after being terminated. If your backup is there. We do charge a $10 fee to retrieve it and restore it. That does not include the new months plan. If you want to proceed with that, let us know and we will adjust a brand new invoice and restore the files for you or you're free to purchase a new plan.
Regards,
Gaming Redirect Team
https://www.gamingredirect.com
I think my service was cancelled due to no payment? If this is the case I would like to fix. Hoping my files are still there?