Ticket #387886
Service Suspension Notification?
- Client ID
- #10
- Customer Email
- [email protected]
- Department
- Billing
- Priority
- LOW
- Status
- Closed
- Opened
- Monday, April 21st, 2014 @ 6:43AM
- Updated
- Monday, April 21st, 2014 @ 6:43AM
- Closed
- Monday, April 21st, 2014 @ 12:13PM
Hello,
I have gone ahead and cancelled the invoices you generated.
Regards,
Gaming Redirect Team
http://www.gamingredirect.com
I tried adding money through billing and was under the impression it would redirect me to paypal to complete the transaction but found out afterwards it generates an invoice and then emails me a paypal link. Because of this I generated a whole bunch of invalid invoices. I paid one of them already so I could add money to me account but the others show up under my invoice list and non paid invoices. I apologize for the inconvenience. Just didn't realize that it generates an invoice and kept going back and reclicking the link.
Hello,
Your account was suspended because, we no longer accept PayPal subscriptions. We have sent out numerous emails to cancel them and pay through the new billing. The issue wasn't the problem being the date but rather the PayPal subscription IPN not matching our new billing and unfortunately there is no way to edit that without starting a new subscription and for that reason we have decided to stop all subscription payments.
If you like the auto pay feature please add money to your account through the billing and it will act as a subscription. I've gone ahead and unsuspended your account.
Regards,
Gaming Redirect Team
http://www.gamingredirect.com
The autopay you have setup is messed up. The autopay that was setup through paypal does not match the date that the payment is coming due which is causing me to keep getting overdue notices. Can you please fix this so it doesn't keep suspending the service until the autopay comes around?