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Ticket #428744

FTP Filezilla all setup and mod files uploaded but server doesn't connect and times out

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Client ID
#107
Customer Email
[email protected]
Department
Support
Priority
MEDIUM
Status
Closed
Opened
Tuesday, December 1st, 2015 @ 5:23PM
Updated
Tuesday, December 1st, 2015 @ 5:23PM
Closed
Tuesday, December 1st, 2015 @ 7:11PM
Conversation11 messages in this ticket.
Staff

Hello,

Glad you found a solution to the problem. I will note this for future reference.

Regards,
Gaming Redirect Team
http://www.gamingredirect.com

Edit
[email protected]

Hi there, Firstly let me just thank you for all your time and effort on this one. The problem does seem to be local to me. I recently upgraded this PC to Windows 10. Thinking that may be the problem I just set my compatibility for CoD2 to XP with SP3 and running in admin mode. The download from redirect then works. To be sure just turned off compatibility to XP and admin mode and get the same issue. Maybe something to be aware of for any other legacy games out there? Obviously when you run in XP mode (and admin) it gives it permission to write to the C: So instead of writing the file to my virtual store it's downloaded the mod folder from the redirect to my C:\ProgramFiles(x86)\Activision\CallofDuty2 folder. So the redirect is working...it's just my win10 confusing matters. I'll tweak my local CoD2 settings to try and get it to write to my virtual store as I'm sure other users joining the server will have the same issue.... Once again many thanks for all you time and help, greatly appreciated. The download speed is great btw...so got to say from my experience so far with your support and speed I will be recommending you....top effort. Many thanks Phil

Edit
Staff

Hello,

I've looked over the logs and I don't even see your server requesting the files which means your config is wrong. Try setting the config to the following:

http://nl1.gamingredirect.com/4392584615/cod2/dede29/

Regards,
Gaming Redirect Team
http://www.gamingredirect.com

Edit
[email protected]

Nope same thing....server stopped and then restarted. Server was in master browser list. Joined and it initially looks to download the z_modw.iwd file, quickly goes to the z_special.iwd file and then back to z_modw.iwd file. All the time staying on 0% downloaded and estimating time left. Have left that running in the background so hopefully it's give you a chance to see any root causes. As said, currently uploading a cod4 mod. Will try that once on the redirect to rule out a problem with this CoD2 server. Just want to see for sure if we have the same issue with two different servers and different mods. Just to make sure you are aware. We run a exclusive dedicated server that is hosted for us. No other gaming servers run on this dedicated server other than 2 Cod2 servers and 1 CoD4 server. The servers themselves are fully functioning and with really low pings so sure the server is OK. Kind regards Phil

Edit
[email protected]

Restarting server now. Will restart, give it a few mins and make sure it appears in the master browser list. Will then try again with the download.

Edit
Staff

Hello,

Can you restart your server and retry downloading the files. I've turned on some logs temporarily to see if I can locate any issues.

Regards,
Gaming Redirect Team
http://www.gamingredirect.com

Edit
[email protected]

Not sure if last message went thru as not on ticket? Just in case....yes server has been rebooted multiple times. I'll always do that whenever changing any config file. The file names match exactly. Even downloaded them off the gaming server and then uploaded again to the redirect to be sure the files running on the server were the ones on redirect. Same issue...just hangs there. Trying to upload some CoD4 stuff too to test if that works. Trying to rule out a mod / server issue with the CoD2 server I'm having problems with. Any further ideas? I'll update this as soon as I've tested our cod 4 server. Thanks, Phil

Edit
Staff

Hello,

Have you rebooted the server when you made the changes to the server config? Also do these file names match exactly on the game server? Files are case sensitive.

Regards,
Gaming Redirect Team
http://www.gamingredirect.com

Edit
[email protected]
Staff

Hello,

What does your server config look like?

Regards,
Gaming Redirect Team
http://www.gamingredirect.com

Edit
[email protected]
IP: 86.147.186.160

Hi again, Thanks for the assistance before with regards to being able to connect to the FTP with Filezilla. That was all sorted and required mod files have been uploaded. Currently every time I try to connect to the gaming server after removing the mod files in order to check the redirect the server just hangs on estimating download time. If I put the mod files back in place I can join the server with no issues. Anytime the mod files are removed from my local PC to test the redirect download is OK...it hangs. All firewall / AV software has been disabled. Is there any thing else on your side that may be preventing the redirect files being uploaded when joining the gaming server? Many thanks in advance. Phil Weber

Edit