Ticket #474253

Hello,

We’ve made several adjustments to the download server that should resolve the slow download issues.

As you can imagine, in the 16 years we’ve been in business, we’ve only experienced downtime on perhaps 3 or 4 occasions. This recent transition was a major one, and while there were a few hiccups along the way, some issues simply could not be fully identified until the changes went live. We conducted extensive testing beforehand and did not encounter these problems during that process.

During additional testing with other clients running similar server setups, we identified an issue involving redirects between HTTP and HTTPS. Our Cloudflare settings were forcing HTTPS, which caused repeated back-and-forth requests. We have since corrected this. It also appears that this issue only affected legacy games and not the Half-Life Source franchise, which represents the majority of our client base.

Regarding FTP, as a Linux user, you can also use standard FTP commands if needed.

That said, if you still decide to move on, we completely understand and sincerely thank you for your many years of business with us. We have added a credit to cover your next month of service, so you will have one additional month available.

If you do not plan to continue using the service, we recommend canceling your account before the 1st of the month so your credit does not continue rolling over unused each month. This will also leave the credit available should you decide to return in the future.

Hello,

We recommend using WinSCP as your FTP client and making sure that ports 10000 and 10100–10109 are open for TCP traffic. Ports 10100–10109 are passive ports, so please make sure your client supports passive mode and that it is enabled. That is why we recommend WinSCP, which you can download from https://winscp.net/eng/download.php

As for slow download speeds, there could be many possible causes. Have you updated your configuration at all? We need more information than what you have provided so far in order to help.

If you are able to provide the game and the IP address of your server, that would help us investigate further.

Lastly, we do not provide refunds as stated in our Terms of Service. If you choose to cancel your account, the remaining balance will be credited to your account and can be used to purchase service again in the future.

Hello,

Please switch the FTP connection to Passive mode in your FTP client and reconnect. The current error happens because the server is rejecting an Active mode data connection to your local/private IP address (192.168.1.118). Login works, but directory listing fails because the data connection cannot be established.

Also turn off any TLS connection as we only currently have plain text connection.

If you’re using FileZilla:

• Open Site Manager
• Select the FTP site
• Go to Transfer Settings
• Set Transfer Mode to Passive
• Save and reconnect

If you’re using WinSCP:

• Open WinSCP
• Select the saved site, then click Edit
• Click Advanced
• Go to Connection
• Set Passive mode / Passive transfers to enabled
• Save and reconnect