Ticket #517061
Reset password not being sent by email.
- Client ID
- #188
- Customer Email
- [email protected]
- Department
- Support
- Priority
- LOW
- Status
- Closed
- Opened
- Tuesday, March 17th, 2026 @ 2:32PM
- Updated
- Thursday, March 19th, 2026 @ 10:31AM
- Closed
- Tuesday, March 17th, 2026 @ 5:28PM
Hello,
I had recently reached out to your via a different temporarily email at the time. We were currently experiencing issues with our mail provider at 11AM today which is why all emails weren't being delivered. You can ignore that email now and continue to reply to this email. I manually reset your email for you to:
Your password is: PRpCcheHb0YDm9b
Please make sure you change it once logged in. You can also submit a password reset again and you should receive the email. If not, reply to the other email we sent.
Contact Email: [email protected] Contact Name: Gary Stewart I can't log into my account, I can't log into FTP server, I've tried to reset my password but the email never comes. Checking the junk folder is moot because I receive your emails, like the last one saying you upgraded everything. FTP: number is 6015783002