Ticket #517061

Reset password not being sent by email.

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Client ID: #188
Customer Email: [email protected]
Department: Support
Priority: LOW
Status: Closed
Opened: Tuesday, March 17th, 2026 @ 2:32PM
Updated: Thursday, March 19th, 2026 @ 10:31AM
Closed: Tuesday, March 17th, 2026 @ 5:28PM

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Tuesday, March 17th, 2026 @ 4:20PM

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Customer #0

Tuesday, March 17th, 2026 @ 2:32PM IP: 2601:643:8d80:7c2b:49be:b289:3539:2e61

Contact Email: [email protected] Contact Name: Gary Stewart I can't log into my account, I can't log into FTP server, I've tried to reset my password but the email never comes. Checking the junk folder is moot because I receive your emails, like the last one saying you upgraded everything. FTP: number is 6015783002

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