Ticket #547202
Can't login to server via FTP
- Client ID
- #158
- Customer Email
- [email protected]
- Department
- Support
- Priority
- LOW
- Status
- Closed
- Opened
- Sunday, March 22nd, 2026 @ 5:40AM
- Updated
- Sunday, March 22nd, 2026 @ 10:34AM
- Closed
- Sunday, March 22nd, 2026 @ 10:34AM
Hello,
Thank you for your continued business. Please feel free to reach out if you need any additional assistance.
That is very nice of you, thanks a lot.
Hello,
Thank you for your patience narrowing this issue down. I have gone ahead and credited your account for next month for the inconvenience. The credit will be applied automatically. If you have a yearly subscription the renewal date will extend by one month.
It's working fine now, thank you for your help. Much appreciated!
Hello,
This is an update to your current issue with FTP.
We identified the issue affecting FileZilla connections and have applied a server-side fix. The problem was related to how the FTP service was advertising its passive connection address during directory listing requests, which caused certain FTP clients, including FileZilla, to fail when opening the file list.
We have corrected the passive FTP configuration so the server now returns the proper public IP for data connections. If you were previously unable to retrieve directory listings, please try connecting again.
If you continue to experience any issues, please let us know and we will be happy to take another look right away.
Hello,
Your username and password are working. The issue is that your FTP client is trying to use Active mode and is sending your local/private IP (192.168.x.x) to the server, which the server cannot reach.
Please change your FTP client to "Passive mode" and reconnect.
If you're using FileZilla then do:
Open "Site Manager"
Select this site
Go to "Transfer Settings"
Set "Transfer mode" to "Passive"
Also make sure:
Protocol is "FTP"
Encryption is "Only use plain FTP" (this server does not support FTP over TLS on this port)
Port is "10000"
After changing to Passive mode, reconnect and try the directory listing again.
Now I'm back with my initial error! :'( I use the updated password that is shown on the account dashboard, I believe it's the right one since I get "Status: Logged in" in the logs. ======= Status: Disconnected from server Status: Resolving address of ftp.thunder.gamingredirect.com Status: Connecting to 144.217.158.70:10000... Status: Connection established, waiting for welcome message... Status: Insecure server, it does not support FTP over TLS. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is the current directory. Command: TYPE I Response: 200 Type set to: Binary. Command: PASV Response: 227 Entering passive mode (ftp,thunder,gamingredirect,com,39,122). Command: PORT 192,168,0,246,60,91 Response: 501 Rejected data connection to foreign address 192.168.0.246:15451. Error: Failed to retrieve directory listing ======= Thanks again for your help on this.
Hello,
When I said to make sure no ports were blocked. I didn't mean to open them. I mean to make sure there not blocked. The message you're receiving is someone was connected to the account currently. We have a one connection per account, per FTP policy to prevent abuse. This was my connection on another server testing it which I forgot to close.
Try logging in again and also close your ports as it's not good to keep open ports.
Thanks for the reply, although this is somewhat unusual for someone to open up ports on their own router to access an FTP repository. But in any case, I now get a Too many connections for this account, even though I only have one FTP window open. Thanks ======= Status: Resolving address of ftp.thunder.gamingredirect.com Status: Connecting to 144.217.158.70:10000... Status: Connection established, waiting for welcome message... Status: Insecure server, it does not support FTP over TLS. Command: USER 4689482629 Response: 331 Username ok, send password. Command: PASS ********** Response: 230 Login successful. Command: OPTS UTF8 ON Response: 421 Too many connections for this account. Try again later. Command: OPTS MLST type;perm;size;modify;unix.mode;unix.uid;unix.gid; Error: Connection closed by server Error: Could not connect to server Status: Waiting to retry... Status: Resolving address of ftp.thunder.gamingredirect.com Status: Connecting to 144.217.158.70:10000... Status: Connection established, waiting for welcome message... Response: 220 FTP server ready. Command: AUTH TLS Response: 500 Command "AUTH" not understood. Command: AUTH SSL Response: 500 Command "AUTH" not understood. Status: Insecure server, it does not support FTP over TLS. Command: USER 4689482629 Response: 331 Username ok, send password. Command: PASS ********** Response: 230 Login successful. Command: OPTS UTF8 ON Response: 421 Too many connections for this account. Try again later. Command: OPTS MLST type;perm;size;modify;unix.mode;unix.uid;unix.gid; Error: Connection closed by server Error: Could not connect to server =======
Hello,
Are you using the correct password? Your password changed with the recent change. I was able to login to your account without any issues.
Make sure your FTP client is set to Passive Mode and not Active Mode. Additionally, make sure your router isn't blocking ports 10000 and 10100-10109 both tcp.
If you still experience issues, try the FTP program WinSCP which you can get here: https://winscp.net/eng/download.php