Ticket #645033
Redirect down
- Client ID
- #12
- Customer Email
- [email protected]
- Department
- Support
- Priority
- LOW
- Status
- Closed
- Opened
- Thursday, October 10th, 2013 @ 10:44PM
- Updated
- Thursday, October 10th, 2013 @ 10:44PM
- Closed
- Saturday, October 12th, 2013 @ 3:50PM
Hello,
Those rates have gone up a few cents since to cover our overhead.
Alright thanks. I honestly did not know that I had to cancel on the exact day you told me to. One last question. I'm on the $3 plan, but I've been paying $3.50 on most invoices (before currency conversion) and now I see my rate is $3.95...
Hello,
The original ticket #581645 was replied to asking to cancel your subscription. That was dated 18/09/2013 00:45 with my reply. It's now the middle of October. Our system was purged of that request since it's been about a month since we requested you cancel your subscription. Your account then was terminated when you cancelled the subscription, whether you paid manually or not. Your account was on a subscription until it was requested you terminate it which you did a month later. This isn't the fault of our system nor us.
In the future please cancel the day asked to. I am sorry to tell you we do not keep backups but for the inconvenience I have re setup your account and credited you until January 2014. You will get a welcome email shortly with your account information.
Man, you are the one who told me to cancel my paypal subscription because it wouldn't pay the gamingredirect invoice automatically!! As you can see, I did that, and have been paying my gamingredirect invoices ever since. Check my account, I still have standard plan fast DL on my gamingredirect account, and I literally just paid this month's invoice last week. What the hell happened?
Hello,
You have cancelled your subscription which terminated your account. We do not keep backups.
The redirect is down, no files can be downloaded. Trying to FTP into it does not work. It fails on password authentication. Nothing was changed, please help.