Ticket #675842
Request
- Client ID
- #136
- Customer Email
- [email protected]
- Department
- Support
- Priority
- HIGH
- Status
- Closed
- Opened
- Friday, April 7th, 2017 @ 4:36PM
- Updated
- Friday, April 7th, 2017 @ 4:36PM
- Closed
- Friday, April 7th, 2017 @ 5:25PM
Hello,
Can you please try and upload your files now and let us know the outcome?
Regards,
Gaming Redirect Team
http://www.gamingredirect.com
Hello,
We recently updated our Billing Software and were not aware of the ticket issue until you brought it to our attention. I've since reverted to the default theme until I can fix the theme issue with support tickets. I manually ported your ticket over.
There are no issues with compressed and compressed. You are free to use either or. However, please note that .mp3 files are blocked. If your redirect requires .mp3 you will have to compress those as per policy. I just signed into your account and tried to upload a few big files and were indeed presented with an error. I am looking into this issue right now and will provide you with an update as soon as possible.
Regards,
Gaming Redirect Team
http://www.gamingredirect.com
I do not wish to cancel my redirect if you guys can fix the issue I tried to open tickets to let your tech support know that I was only able to upload 10 cust ut3 maps in my redirect and I cannot open tickets your web site when a customer try opening a ticket is broken. If you cannot fix the redirect so I can upload my cust maps for my ut3 server why should I stay with your company. I WILL NOT COMPRERSSED MY CUSTOM MAPS THAT IS NO NO NO! THE FILES ARE ENDING IN: .ut3 .upk .int and .u after 10 cust maps your redirect stopped letting me upload files if you can fix the issue do not cancel it if you wont let me upload the custmaps and my cust content unless is compressed than cancel my service and refund my money. Thank you for understanding.