Ticket #827329

Can't connect to FTP Server

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Client ID: #107
Customer Email: [email protected]
Department: Support
Priority: LOW
Status: Closed
Opened: Tuesday, December 1st, 2015 @ 3:26PM
Updated: Tuesday, December 1st, 2015 @ 3:26PM
Closed: Tuesday, December 1st, 2015 @ 4:14PM

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Staff

Tuesday, December 1st, 2015 @ 4:14PM

Hello,

You're welcome.

Regards,
Gaming Redirect Team
http://www.gamingredirect.com

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[email protected]

Tuesday, December 1st, 2015 @ 3:38PM

WOW!!!!! that a quick response!!!! Seems to be working now...just connected. Thank you so much for the very speedy and efficient support. Very impressed indeed!

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Staff

Tuesday, December 1st, 2015 @ 3:34PM

Hello,

Try reconnecting now.

Regards,
Gaming Redirect Team
http://www.gamingredirect.com

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[email protected]

Tuesday, December 1st, 2015 @ 3:26PM IP: 86.147.186.160

Edit Reply

Hi there,

Took out a standard FTP plan today and have been sent my login details. I use FileZilla and have set up an FTP account with these details;

Account Information:

FTP: ftp.nl1.gamingredirect.com
Port: 21
Username: 4392584615
Password: c2ewr2OD8D
Redirect URL: http://nl1.gamingredirect.com/4392584615/

However whenever I try to connect I get this message:

Status:	Resolving address of ftp.nl1.gamingredirect.com
Status:	Connecting to 81.4.100.44:21...
Status:	Connection established, waiting for welcome message...
Response:	220 (vsFTPd 2.2.2)
Command:	USER 4392584615
Response:	331 Please specify the password.
Command:	PASS **********
Response:	530 Login incorrect.
Error:	Critical error: Could not connect to server

Is there an issue with my account or maybe some finer Filezilla options are needed (i.e, passive, active, default connection, explicit FTP, Implicit FTP, Plain FTP?)

What Filezilla account settings should work if the above account info is correct or if incorrect what should they be?

Kind regards

Phil Weber

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