Ticket #261331
got deducted twice from you guys in oct.
- Client ID
- #16
- Customer Email
- [email protected]
- Department
- Billing
- Priority
- LOW
- Status
- Closed
- Opened
- Tuesday, November 5th, 2013 @ 3:29AM
- Updated
- Tuesday, November 5th, 2013 @ 3:29AM
- Closed
- Saturday, November 9th, 2013 @ 4:40PM
Hello,
Once again you were not charged twice by us. You have an active subscription, PayPal automatically charges you. It appears you manually payed for invoice and still had the active subscription which PayPal then charged you to us. Cancel any and all active subscriptions through PayPal. Once completed we will credit you for the PayPal subscription payment.
In the future, please follow directions as indicated. Thank you.
Regards,
Gaming Redirect Team
http://www.gamingredirect.com
Hello,
It appears you have an active subscription. If you do not have enough money in PayPal at the time of the payment, PayPal will automatically withdraw the payment from your backup source and then send the payment once PayPal has the money. You were not charged twice.
I would suggest canceling all subscriptions and pay invoices manually each month.
Regards,
Gaming Redirect Team
http://www.gamingredirect.com
i notice on my bank statement 2 withdraws, please let me know whats going on. 10/08/2013 DEBIT PAYPAL INST XFER $3.50 10/07/2013 DEBIT VISA DDA PUR 449215 PAYPAL RYANKESSEN 402 935 7733 * CA $3.50 i figured 1 is directly to you guys and the other is the host rhino paypal payment through paypal. Im concern with the one being pulled directly (449215 PAYPAL RYANKESSEN 402 935 7733 * CA)