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Ticket #6691548

payment problem

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Client ID
#113
Customer Email
[email protected]
Department
Billing
Priority
MEDIUM
Status
Closed
Opened
Monday, September 30th, 2019 @ 2:57AM
Updated
Monday, September 30th, 2019 @ 2:57AM
Closed
Sunday, October 6th, 2019 @ 3:40PM
Conversation7 messages in this ticket.
Staff

Hello,

I heard back from PayPal and was instructed for you to cancel the Payment. There was an issue with the PayPal email on the account. Let me know once you have cancelled it.

Regards,
Gaming Redirect Team
https://www.gamingredirect.com

Edit
Staff

Hello,

I am not seeing this anywhere on PayPal under that transaction ID. I've also looked up your email and the last payment we received was last month. I've contacted PayPal directly to investigate this. Until then, the invoice will be marked as unpaid, pending review from them. I will update you when I hear back from them.

Regards,
Gaming Redirect Team
https://www.gamingredirect.com

Edit
Staff

Hello,

There is no record of that PayPal transaction, can you take a screenshot of the PayPal receipt page.

Regards,
Gaming Redirect Team
https://www.gamingredirect.com

Edit
Staff

Hello,

Please provide a PayPal transaction number so we can confirm.

Regards,
Gaming Redirect Team
https://www.gamingredirect.com

Edit
[email protected]

I already pay my invoice # 1615 two days before, but the invoice is still opening on my dashboard!

Edit