Ticket #798984

Banned due to a system error and a user mistake

Back to Tickets

Client ID: #220
Customer Email: [email protected]
Department: Support
Priority: LOW
Status: Closed
Opened: Friday, June 26th, 2026 @ 10:26AM
Updated: Friday, June 26th, 2026 @ 9:36PM
Closed: Friday, June 26th, 2026 @ 9:36PM

Ticket ControlsUpdate routing, priority, title, and status.

Closed

Title

Department

Priority

Status

Staff ReplyPost a response to this ticket.

Message

Markdown Tools Insert headings, emphasis, links, images, lists, quotes, and code without leaving the editor.

Conversation2 messages in this ticket.

Staff

Friday, June 26th, 2026 @ 9:31PM

Edit Reply

Markdown Tools Insert headings, emphasis, links, images, lists, quotes, and code without leaving the editor.

Cancel

[email protected]

Friday, June 26th, 2026 @ 10:26AM

Hello, I was banned because your system or Paypal bugged out when I went to pay an invoice and it ended up double charging me. I filed a complaint with Paypal first which was my mistake. I was not aware of the terms requiring me to contact you guys first which was completely on me. I will pay the invoice right now if you unban and send it to me. It is completely unfair to outright ban me due to an error in either you or Paypals system that caused the whole issue to begin with and then not let me set things right. As I said it is on me that I did not go through you guys first but I will pay the invoice immediately and will not make the same mistake again.

Edit