Knowledge Base Articles
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Latest Knowledge Base Articles
These are the recently added knowledge base articles.
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Some files are downloading and some aren't, why?
Make sure that the file names match exactly how they are on actual game server. For instance if you have file name ThisMap.bsp you must have the filename ThisMap.bsp on the redirec... |
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My account has been suspended, what do I do?
Your account was suspended for one of the following reasons: Overdue invoice(s). Violation of the Terms of Service. Your account will be locked to a automatically opened ticket whi... |
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My account has been deleted, can it be restored?
In most circumstances once a package plan is deleted for non-payment, it cannot be recovered. In any event please open a support ticket and ask if your fastdl files are recoverable... |
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I lost or deleted my welcome email with account details, how do I find them again?
You can always find your account information by following these steps: Login to your billing management area: https://www.gamingredirect.com/client/login/ Once you logged in, click... |
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I am seeing a 403 forbidden when going to my redirect URL, why?
You are seeing 403 forbidden because, we do not allow directory viewing for account files. This does NOT effect your redirect in anyway. |
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I am getting a to many connections from your ip address error through FTP, why?
You are receiving this error because, we have a hard limit of one concurrent session per IP. Disconnect from any current FTP sessions you have open and reconnect. |
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How do I upgrade my account?
You can find out how to upgrade your packages plan. |
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How do I change my redirect's FTP password?
Here you can find out how to reset your FTP password. |
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How do I cancel my account?
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